First, Break All the Rules
Marcus Buckingham, Curt Coffman
Drawing on a massive Gallup dataset of manager and employee interviews, the authors identify what the most effective managers actually do differently, challenging several pieces of conventional management wisdom.
Key takeaways
- A Massive Dataset on What Great Managers Do
- Twelve Questions That Predict Performance
- Rule One Broken: Focus on Strengths, Not Weaknesses
- Rule Two Broken: Don't Treat Everyone the Same
- Selecting for Talent, Not Just Experience
- Applying the Findings to Your Own Management
Action checklist
- Identify one direct report's strength and assign them more of it this week
Final takeaway
Ask one team member directly what they believe their greatest strength is, and consider one specific way to give them more opportunity to use it — Buckingham and Coffman's consistent, research-validated argument throughout the book is that this kind of deliberate, strength-focused, individualized management approach, however much it diverges from conventional management assumptions, reliably produces measurably better team engagement and performance outcomes.
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