Map It: The Hands-On Guide to Strategic Training Design

Cathy Moore

Not every performance problem needs training. This book gives you a practical method for figuring out what actually will fix the problem — and designing training only when it's genuinely the answer.

Introducing "action mapping," a practical methodology that starts training design with the actual business goal, works out the specific actions people need to take to achieve it, and only then designs training — specifically targeted at genuine skill gaps.