Dealing with People You Can't Stand

Rick Kirschner, Rick Brinkman

Difficult people don't all need the same response. This book identifies ten specific difficult personality types and gives you a tailored tactic for handling each one.

A practical field guide to ten common difficult personality types — from the aggressive Tank to the chronic Whiner — with specific, tested tactics for handling each one calmly and effectively, rather than being derailed by their behavior.