Relationships
De-Escalate
Douglas E. Noll
7 min read 4 key ideasPremium
When someone is furious, don't reason with them — label their feelings out loud. Naming the emotion quiets the emotional brain within about 90 seconds.
A lawyer-turned-peacemaker's method for calming angry people in 90 seconds by ignoring the words and reflecting the emotion, based on how the brain's emotional and language systems interact.
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